Senior Business Analyst (Production Operations)

Guild Mortgage | San Diego, CA

Posted Date 7/20/2022

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Senior Business Analyst plays an important role in the organization by performing several activities related to the company’s business analysis function and initiatives for the Retail Production Operations department. The role is primarily responsible, under limited supervision, for eliciting, analyzing, validating, specifying, verifying, and managing the real needs of project stakeholders, including customers and end users from Production Operations but not limited to cross-functional departments. The Senior Business Analyst serves as the conduit between the business and the Information Systems Product Development teams through which requirements flow for medium to complex projects.

Essential Functions

Production Operations Focused Responsibilities:

  • This role will be primarily focused on Production Operations related projects.
  • Interface with various Operations and Technology partners to ensure smooth Production rollouts and ongoing operations. Be proactive with vendors and monitoring releases.
  • Maintain knowledge in requirements gathering and documentation experience with Mortgage Loan Origination Systems (LOS) preferred. Provide technological solutions for supported production systems.

Business Analyst Focused Responsibilities:

  • Work with the project sponsor to document project objectives and business value.
  • Analyze scope of project to identify project stakeholders.
  • Elicit project requirements using interviews, document analysis, viewpoints, etc.
  • Write project requirements specifications, business rules and close out documentation according to standard templates; use natural language to convey specifications simply, clearly, unambiguously, and concisely.
  • Accurately define quality attributes and constraints.
  • Write project proposals for senior executive presentation detailing project objectives, scope, technology execution approach, estimation, ROI and resource needs partnering with business and IT for input and content.
  • Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business Analysts to identify cross impacts of final programming changes to other areas.
  • Document system changes in short narrative or diagram overviews including all features, epics and user stories, business rules and acceptance criteria/test scripts.
  • Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail.
  • Represent current and future state process documentation, gap analysis and requirements using alternative views via flowcharts, diagrams, or scenarios where appropriate; participate in business justification and the prioritization of proposed requirements.
  • Discover and implement ways to reuse requirements across projects.
  • Lead effective discovery and design meetings for initiatives and participate in peer reviews and inspection of requirements documents and corresponding work products; ensure that the requirements were interpreted correctly.
  • Establish and implement effective requirements practices, including use and continuous improvement of requirements process. Assist with the development of the organization’s requirements engineering policies, procedures, and tools.
  • Use expertise to resolve issues escalated by junior-level teammates, agile teammates, or business.
  • Mentors, trains and champions Product Team mindset, process and collaboration contributing to process efficiencies and improved KPI's.
  • Perform other duties as assigned


  • Bachelor’s Degree, Professional Certification in Project Management, or equivalent experience in mortgage banking, programming/system analysis, business process or project management required, along with six years total relevant experience in Business or Mortgage Lending and/or consumer lending technology related role(s).
  • Experience needed with both Agile and Waterfall/Hybrid methods of Software Development Life Cycle (SDLC).
  • Experience in continual business process improvement or automation initiatives for efficiency experience a plus.
  • Experience working with XMLs and knowledge of APIs as it pertains to web services and vendor integrations highly desired.
  • Analytical skills and a demonstrated talent for scrutinizing complex work processes and streamlining them for increased output and continual improvement; ability to abstract up from low-level information to a more general understanding. Lean Six Sigma experience a plus.
  • Modeling skills necessary to represent requirements information in graphical forms.
  • An understanding of how to practice requirements engineering according to several software development life cycles in a team environment (e.g. Agile, Waterfall, DevOps).
  • Excellent verbal and written communication required; able to effectively manage communication with multiple stakeholders.
  • Demonstrated ability to interview subjects, facilitate group discussions, gather information, and report on results.
  • Strong proficiency with Microsoft Office Suite, collaborative cloud-based programs, and third-party task management software applications required (e.g. Jira, Confluence, SharePoint).
  • Ability to work under pressure, in a fast-paced, data-driven environment.
  • Ability to organize and manage multiple priorities simultaneously.
  • Self-motivated, with the ability to work independently and lead projects with a strong attention to detail.
  • Ethical, with a commitment to company values.


  • Low to intermittent supervision required, depending on experience
  • High-level of independent judgment and discretion used in decision-making; uses sound judgment in executing core responsibilities
  • Travel: 0%


Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity: Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

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