Sr. ServiceNow Developer

Job Summary General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.

We have an exciting new opportunity within the GA ITS Solutions Applications Development and Innovation Architecture organization for a Senior ServiceNow and Mendix Developer experienced in Agile Scrum Software Development, Cloud Native application development and digital transformation.

The ideal candidate will have extensive experience in ServiceNow and Java development, a deep understanding of ITIL processes, and the ability to architect scalable, robust applications aligned with business goals. As a Senior Developer, you will join in the development and support of our ServiceNow platform as well as custom applications developed in the low code, java based Mendix application platform. You will help GA ITS realize a transformation strategy for the business applications and development platforms across the enterprise. You will lead the transition from a largely on-prem traditional application environment to a modern cloud-forward environment. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

DUTIES AND RESPONSIBILITIES:

• Design and Development:
  • Develop and customize ServiceNow applications and modules, including ITSM, CMDB, HRSD, and other platform capabilities.
  • Design and implement complex workflows, business rules, client scripts, UI policies, and UI actions.
  • Create and manage ServiceNow integrations with third-party applications and systems using REST, SOAP, and other APIs.
  • Deliver solutions via Agile Scrum SDLC.
  • Deduce and document epics and user stories from customer requirements.
  • Strong desire and ability to learn and support web and mobile application development using the low code Mendix platform.
• System Administration:
  • Perform day-to-day administration of the ServiceNow platform, including user management, security configurations, and system upgrades.
  • Monitor system performance and troubleshoot issues to ensure optimal performance and reliability.
• Collaboration and Communication:
  • Work closely with stakeholders, including business analysts, project managers, and end-users, to gather requirements and translate them into technical solutions.
  • Provide technical guidance and mentorship to junior developers and team members.
• Quality Assurance:
  • Conduct thorough testing and validation of developed solutions to ensure they meet requirements and are free of defects.
  • Develop and maintain documentation for developed solutions, including technical specifications and user guides.
• Continuous Improvement:
  • Stay current with application development best practices, platform updates, and industry trends.
  • Identify opportunities for process improvement and automation.

• Typically requires a bachelors degree in Information Technology or related discipline and nine or more years of progressive professional applications developer experience. Equivalent professional experience may be substituted in lieu of education.
• Experience:
  • Minimum of 5 years of hands-on experience in ServiceNow development and administration.
  • Proven experience with ServiceNow modules such as ITSM, CMDB, and HRSD.
  • Proven experience as a Front-End Web Developer or similar role.
  • Strong User Experience and User Interface (UX/UI) design and implementation.
  • Advanced level of experience delivering solutions using Agile Scrum methodologies.
• Technical Skills:
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • Strong understanding of ServiceNow APIs, including REST and SOAP.
  • Experience with ServiceNow integration and data migration.
  • Knowledge of ITIL processes and best practices.
  • Advanced skills in database structures and design.
  • Understanding of cloud technologies and offerings such as AWS or Azure with at least expertise and/or certification in one while having an aptitude and appetite to learn others.
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented with a focus on delivering high-quality solutions.

• Low code experience on the Mendix platform.
• 3+ years of Java development experience.
• Prior Federal government and defense experience.
• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Certified System Administrator (CSA) certification.